Privacy policy
PRIVACY POLICY
Last Updated: March 2026
This Privacy Policy describes how Greltor (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.greltor.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).
Greltor is operated by GRELTOR LTD, a company registered in the United Kingdom.
Registered Office:
GRELTOR LTD
Office 953
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Company Registration Number: 17075551
For the purposes of applicable data protection laws, GRELTOR LTD acts as the data controller of your personal information.
By using our Services, you agree to the practices described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our Site.
Information You Provide Directly:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment confirmation details
• Order history and purchase details
• Customer support communications
Providing certain information may be necessary to use specific features of the Services.
INFORMATION COLLECTED AUTOMATICALLY
We automatically collect certain usage information when you visit our Site, including:
• IP address
• Device and browser information
• Pages viewed and interactions
• Referral source
• Network and connection data
We collect this data using cookies, pixels, and similar technologies.
INFORMATION FROM THIRD PARTIES
We may receive information from trusted third parties including:
• Shopify (website hosting and e-commerce platform)
• Payment processors handling secure transactions
• Analytics and advertising partners
• Shipping and fulfillment providers
All third-party data is processed according to this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information to:
Provide Products and Services
• Process orders and payments
• Deliver products
• Manage returns and exchanges
• Provide customer support
Marketing and Advertising
• Send promotional communications (with consent where required)
• Show relevant advertisements
Security and Fraud Prevention
• Detect fraud or misuse
• Maintain platform security
Service Improvement
• Analyse usage trends
• Improve website performance and customer experience
Legal Basis (UK/EU GDPR):
• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where applicable)
COOKIES
We use cookies to operate and improve our website, remember preferences, and analyse traffic.
You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.
For information on Shopify cookies, visit: https://www.shopify.com/legal/cookies
HOW WE SHARE PERSONAL INFORMATION
We may share information with:
• Payment processors
• Shipping and logistics providers
• IT and hosting providers
• Analytics and marketing partners
• Legal authorities when required by law
We do not sell personal information for monetary compensation.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
CHILDREN’S DATA
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided information, please contact us to request deletion.
DATA SECURITY AND RETENTION
We implement appropriate technical and organisational safeguards to protect your personal information.
Information is retained only as long as necessary to:
• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
No online transmission method is completely secure, and absolute security cannot be guaranteed.
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights including:
• Access to your data
• Correction of inaccurate data
• Deletion of personal data
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to marketing communications
You may exercise these rights by contacting us using the details below.
We may request verification of identity before processing requests.
INTERNATIONAL DATA TRANSFERS
Your information may be processed outside your country of residence.
Where data is transferred outside the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
COMPLAINTS
If you have concerns about how we process your personal information, please contact us first.
UK residents may also lodge complaints with the Information Commissioner’s Office (ICO).
CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
GRELTOR LTD
Office 953
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Email: info@greltor.com
Phone: +44 7877 183477