Shipping policy
At Greltor, we are committed to providing reliable and transparent shipping services for our customers within the United Kingdom and worldwide.
Free Shipping
We offer FREE standard shipping on all orders delivered within the United Kingdom, United States and worldwide. No additional shipping fees, taxes, or hidden charges are applied at checkout.
Order Processing (Handling Time)
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Handling Time: 1–3 Business Days (Monday – Friday)
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Orders are processed and prepared for shipment during business hours. This includes order verification, quality inspection, and secure packaging.
Estimated Delivery Times (Transit Time)
United Kingdom: 5–7 business days (Monday – Saturday)
United States: 5–7 business days (Monday – Saturday)
International Orders: 5–7 business days (Monday – Saturday)
Total Delivery Time: 6–10 business days.
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other logistical factors beyond our control.
Order Tracking
All orders include tracking information.
Tracking numbers are sent via email after shipment. Tracking updates may take 1–3 business days to appear.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us and we will assist you promptly.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details. If delivery fails due to an incorrect address, additional reshipping fees may apply.
Contact Information
GRELTOR LTD – Customer Support
Email: info@greltor.com
Business Address:
Office 953
85 Dunstall Hill
Wolverhampton
WV6 0SR
United Kingdom
Company Number: 17075551
Phone: +44 7877 183477
Email: info@greltor.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
NOTE: This is not a visiting address
Email Support
info@greltor.com
Business Hours
Our support team is available:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed
(We aim to respond within 24–48 business hours.)